Elements and Performance Criteria
- Consult with community
- Identify specific information needs and expectations of the community
- Discuss changes and improvements to community awareness programs with the community to ensure the programs meet their needs
- Include appropriate contributions in the production of new and improved program materials and methods
- Publicise reports on progress of community awareness programs and encourage community feedback
- Plan community awareness programs
- Determine objectives of programs in consultation with relevant personnel
- Conduct research to gather materials for presentation
- Structure draft programs and check where required
- Finalise programs and ensure they comply with workplace procedures
- Identify, source and organise relevant equipment, aids and materials to be used in presentation
- Deliver community awareness programs
- Present information in a clear and logical sequence
- Conduct programs using effective public speaking techniques, age-appropriate information and recognised principles of group learning appropriate to the community
- Operate relevant equipment and use marketing aids and materials to assist the community in understanding the programs
- Provide opportunities for the community to seek clarification on points
- Answer questions and supplement with relevant information where possible
- Refer queries outside the area of responsibility or expertise to relevant personnel
- Evaluate the delivery of community awareness programs